Business Manager - Liverpool Volkswagen

This exciting opportunity exists within our Liverpool Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across theUKoffering outstanding working environments, the brand continues to grow year on year.

As a Business Manager, your Key Objectives will be:

Objective: Sell maximum amount of finance and insurance possible in line with market share/penetration targets

Work closely with the vehicle sales team in planning, forecasting and revising plans

Develop strategies to increase business in accordance with growth plan

Match customers to suitable financial sources and follow up customers and lending institutions

Review monthly sales and profit performance to determine where improvements can be made

Objective: Achieve maximum profitability on sales of finance and insurance products

Establish and maintain strong links with financial institutions and lenders

Present customers with extended service contracts and other protection programmes during sales completion and offer accessory packages to enhance profitability

Objective: Ensure the implementation and management of sales and referral processes

Ensure robust and understood referral processes are in place and measured to ensure a smooth, quality transition into the finance and insurance transaction for the customer

Ensure suitable and appropriate measures of finance and insurance processes and performance are in place

Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty

Ensure all customers are handled in a consistently professional manner in accordance with Volkswagen customer satisfaction programme

Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed

Establish customer’s needs to ensure customer satisfaction and retention

Objective: Work with Sales Specialist to ensure customer awareness of product range, including extended warranty and finance facilities

Work closely with the Brand Manager and Sales Manager/Operation Manager to support all vehicle sales campaigns, advertising and promotional activities to ensure cost-effectiveness

Meet regularly with the Sales Manager/Operations Manager to develop incentives and development programmes for the vehicles sales team to promote financial products and services

Link closely with the Business Sales Advisor/ Fleet Sales Specialist to ensure all customers receive accurate and relevant options of finance/leasing packages available

Coach and assist sales staff with understanding customers’ financing needs, to ensure appropriate products are offered, at the right time and enable the customer to make an informed decision

Objective: Help Retailer to achieve industry-leading standards of customer care and process efficiency

Record accurately all daily transactions on the management Information System

Ensure accurate completion of documentation and prompt collection of outstanding monies

Ensure all cash and cheque transactions are handled appropriately

Operate at all times within the law and company policy

Review customer credit applications and sales contracts for complete information and accuracy

**Strictly No Agencies**