Bureau Manager - Travel Money Team Leader

•Are you looking for a demanding, varied and challenging position?
•Do you enjoy encouraging your team to achieve their best?
•Do you take pride in achieving high standards?

Asda Travel Money is recruiting for a Travel Money Team Leader with responsibility for the performance of the shop.

Leading by example, you’ll welcome customers and engage with them about their travel plans, offering expert advice on travel money to help get their holidays off to a great start. You’ll promote our travel money products: Cash Passport and Travelers Cheques and reach shoppers in store with announcements and leaflets.

Driven by a passion for delivering the best, you’ll set targets and monitor your team’s performance by observations, regular reviews and appraisals. You’ll provide constructive feedback and coaching to help them develop their potential. You’ll also be responsible for organising rotas, recruitment and training new members in your team.

Operationally, you’ll follow procedures to minimise risk and protect assets. This involves completing audits and procedural checks, plus ensuring your team is compliant with relevant policies and legislation. You’re responsible for managing costs within the bureau, including organising timely delivery schedules for effective stock control.

You’ll actively build a professional relationship with Asda managers and develop creative marketing ideas. Reporting into a field-based Regional Manager, you will need to provide regular performance updates and have the resourcefulness to handle difficult situations independently if they arise. When necessary, you will manage customer issues, sickness and absence, underperformance and investigations.

We are open 7 days a week. Monday-Friday the earliest shift starts at 8:30 and the latest finish is 21:30. Saturday the earliest is 8:30 and the latest 19:30 and Sunday the earliest is 10:00 and the latest 17:00. During the winter months, the opening hours may be reduced. The shift operates on a rotation basis and will include weekends. We need people who are flexible with the hours they can work to take on additional hours if colleagues are on leave or help is required in neighboring stores. (Expenses are paid for traveling to other stores).

Car parking is free for our team. A free uniform is also supplied. You can also benefit from a discounted staff canteen.

Induction training is comprehensive and coaching is ongoing. We offer the opportunity to study for a NVQ level 2 in Customer Services. There are prospects for developing your career throughout the Travelex group.

Our salary is £14,000-£16,000 per annum (depending on experience). With our incentive scheme, you can earn even more.

 Knowledge and Skills:A proactive and resilient leader, you’ll have a positive outlook and a passion for delivering excellent customer service. You’ll relish the challenge to bring out the best in your team, and you’ll be capable of driving the business forward. Organised and efficient, you’ll have excellent communications skills and the ability to prioritise a busy, varied workload, most likely gained in a similar managerial or team leading role. You’ll have a good head for figures and a keen eye for detail.
Experience working with foreign currencies is not essential, as full training will be provided. Successful candidates must pass a numeracy test, be able to provide a 5-year checkable history, plus pass credit and criminal record checks.