Do you possess excellent German written skills? Are you available immediately? As one of our Customer Service Agents, you will respond to customer emails and calls, offering advice and guidance with the aim of resolving any issues. Key Responsibilities & Accountabilities include: Provide customers with information and help troubleshoot any problems they experience Pr...
Do you possess excellent German written skills? Are you available immediately? As one of our Customer Service Agents, you will respond to customer emails and calls, offering advice and guidance with the aim of resolving any issues. Key Responsibilities & Accountabilities include: Provide customers with information and help troubleshoot any problems they experience Pr...
Here at arvato UK we have immediate fantastic opportunities for German speaking customer service staff working on flexible shift patterns. We are looking for individuals that are passionate about customer service and are always looking to provide an exceptional experience to customers. arvato UK are a leading contact centre solution provider and we offer tailor made solutions to our clients and customers: because of this we are able ...
Do you have excellent customer service skills? Are you passionate about the car industry with excellent automotive knowledge? Your Challenge: As well as providing outstanding customer service, the Subject Matter Expert is responsible for maintaining and increasing the Team’s product knowledge. As the go to person for product queries, the SME will respond in a timely and efficient manner, further e...
Do you have excellent customer service skills? Are you passionate about the car industry with excellent automotive knowledge? Your Challenge: As well as providing outstanding customer service, the Subject Matter Expert is responsible for maintaining and increasing the Team’s product knowledge. As the go to person for product queries, the SME will respond in a timely and efficient manner, further ...
Your Challenge: As a Senior Customer Services Representative, you will be responsible for the co-ordination of the team under the direction of the Team Manager. You will act as an escalation point for complaints and assist the Team Manager to ensure that all activity is meets Service Level Agreements and that quality standards are exceeded. In addition you will be handling enquiries including inbound and outbound telepho...
YOUR CHALLENGE: As one of our Corporate Account Executives you will be supporting the Renault field sales team by setting appointments with prospective fleet customers. With a background in the motor industry, your exceptional sales, teamwork and organisational skills will help you establish Renault as a proposition with decision makers. We are flexible on hours between Monday and Friday - please let us know what hours/...
YOUR CHALLENGE: As one of our Corporate Account Executives you will be supporting the Renault field sales team by setting appointments with prospective fleet customers. With a background in the motor industry, your exceptional sales, teamwork and organisational skills will help you establish Renault as a proposition with decision makers. We are flexible on hours between Monday and Friday - please let us know what hours/...
Reporting to: Account Manager Direct reports: Sales and Retention Representatives ROLE PURPOSE To directly lead, manage and develop a team of Sales and Retention Representatives to maximise their potential both individually and collectively in the delivery of campaign-specific KPI’s and SLA’s for the client. JOB DESCRIPTION Responsibility for ensurin...
Have you got what it takes to deliver quality customer service for a premium brand? Are you available to commence work on 11th June? Nature and Scope : As a Customer Service Representative on our Land Rover account, you will be the first point of contact for prospective customers to Land Rover’s business. Delivering a first class service in keeping with a premium brand, you will generate leads, ensure future cu...
YOUR CHALLENGE Managing high profile contact centre campaigns, you will have overall accountability for driving the highest levels of performance for some of our key client programmes. As an inspirational leader, you will ensure that a premium service is delivered to our client’s customers and that all SLAs and KPIs are exceeded. Key Responsibilities: • Leading and inspiring others at all level...
We are looking for a dynamic and experienced Customer Service Team Leader to manage a team of email and telephony CSRs for one of our key clients. Reorting to the Senior Team Manager, the role is responsible for driving and delivering the Client’s KPIs. Accountabilities Drive KPI achievement and take appropriate action to help underperforming individuals improve their performance Create weekl...
Are you a Data Analyst or Business Analyst in a leading contact centre business? Can you demonstrate the ability to forge strong business relationships? As a Workforce Planner & Management Information Analyst you will be providing in-depth analysis of business trends across multiple campaigns in order to improve both our business strategy and our performance. This is your opportunity to help shape the performance and profi...
Do you have experience of delivering quality assessment and coaching in a contact centre? Are you passionate about customer service and quality? We are currently recruiting for a Quality Specialist to drive performance improvement through monitoring and coaching. As a Quality Specialist you will be involved in calibrating, assessing and coaching on a number of exciting campaigns. If you have experience of Quality Assuran...
We are currently looking to appoint a permanent Site Quality Lead. You will be responsible for the continuous improvement of Quality Management processes in line with the company and business needs, putting new processes, as well as coaching and managing Quality staff. You will ensure that quality is maintained consistently through analysing data. You will also be responsible for designing and implementing new quality monitoring ideas....
Have you got what it takes for a career in customer service? We are always looking for people that have a passion for delivering first class customer service. If you can build rapport, demonstrate empathy and love talking to customers, then we would love to hear from you. We are currently recruiting for customer service roles representing some well known household names. We offer excellent training, benefits and opportunities for pro...
Do you have experience in efficiently handling customer complaints? Do you have experience of writing high quality emails? Are you available to start immediately? Working on one of our newest and most exciting customer service programmes, you will be representing a major deals engine and household name Answering customer queries and resolving any problems, you will be ensuring that every customer receives an excellent ...
Are you an experienced recruiter with experience of direct recruiting channels? Are you available immediately? Your Challenge: Your role will involve supporting the Recruitment Officer in delivering a high quality recruitment process, ensuring that the best talent is hired for Contact Centres & Loyalty in a professional and timely manner. Role Responsibilities • Responsibility ...
Do you have inspirational leadership skills? Do you have a strong background of delivering against targets through your team? As Senior Team Manager you will be responsible for the co-ordination and management of a team of Corporate Account Executives, Fleet Support Consultants and Data Integrity staff. Acting as the point of escalation for customer complaints or issues, you will be dealing with such issues in a timely a...
Do you have inspirational leadership skills? Do you have a strong background of delivering against targets through your team? As Senior Team Manager you will be responsible for the co-ordination and management of a team of Corporate Account Executives, Fleet Support Consultants and Data Integrity staff. Acting as the point of escalation for customer complaints or issues, you will be dealing with such issues in a timely...
Do you have exceptional customer service skills? Are you fluent in Spanish, Italian and English? If you can deliver excellent customer service in Spanish AND Italian (verbally and in writing) then we have an excellent opportunity for you. In particular, if you have lived, worked or studied in Europe, and have a strong cultural understanding of European countries this would be a distinct advantage. We...
Job Description Job Title : Sales Coach Location: Liverpool Responsible to : National Quality Lead Contract: Permanent &nb...
This role is ideal for someone who thrives of excellent customer service and is committed to positively making a difference to our customers and colleagues. The main purpose of the role is coaching and feedback, and taking complete ownership for agent development. You will be reporting directly to our Site quality lead. Duties will include: Conduct Quality Monitoring Sessions for Email & Phone customer service...
Nature and Scope : Here at arvato UK we have fantastic opportunities for customer service staff working on flexible shift patterns. We are looking for individuals that are passionate about customer service and are always looking to provide an exceptional experience to customers. arvato UK are a leading contact centre solution provider and we offer tailor made solutions to our clients and customers: because of this we are ...
Your Challenge: The Customer Relations Consultant is the first point of contact for Renault customers, providing a high quality and personalised customer experience through a range of channels from telephony to video. Through highly effective communication and strong rapport, the Customer Relations Consultant generates quality leads for Renault and adds value across the customer experience. Duties a...
