Administrator

We are looking for an experienced administrator to work for a prestigious home builder. 

Initially you will be based in Sevenoaks, for up to 12 months, but a relocation will mean that you will be working from  London Bridge going forward.

The successful candidate MUST have an excellent knowledge of Microsoft Word and Excel and be able to perform a mail merge and experince in a similar industry is preferred but not essential.

You will be required to provide team administration to the customer service team who provide a service to homeowners experiencing issues with their properties that will be covered by the2 year warranty offered in addition to the NHBC gurantee.

Responsibilities:

• Log in the incoming post in the morning, scan the post onto our internal computer system and give to the Head of Customer Service for distribution.
• Logging external post and franking at the end of the day.
• Homeserve (out of hours call out company) e-mail every day the call outs for the evening before.  The duties include scanning and distributing the reports to the relevant co-ordinator.
• Answering the telephone and co-ordinating the telephone calls for specific sites that you are responsible for.
• Assisting the Customer Service Co-ordinators when required.
• Chasing sub contractors to see if the defects are resolved.
• Responsible for the Head of Customer Service diary.
• Updating the weekly board of manager’s whereabouts.
• Producing the Key Customer weekly report and distributing.
• Updating the stock unit register daily and distributing weekly.
• Assisting the Quality Control Manager, booking inspections.
• Looking after the upkeep of the stock units.  Arranging relevant contractors/operatives.
• Scanning of e-mails/general correspondence.
• Responsible for mail merges of letters to relevant sites.
• Produce the weekly activity report every Friday late afternoon.
• Raising of requisitions for goods that need ordering, giving to C Collins, and filing in relevant folder.  When goods are received tie up delivery note with relevant requisition form.
• Tie up invoices with delivery tickets and mark up with relevant site code and plot no then get them authorised before returning to accounts.
• Ordering stationery for the department.
• Co-ordinating any training courses that are needed.
• Producing planners for the operatives and sending out daily sheets to them.
• Responsible for keeping operatives informed of any company emails produced or any vital information.
• Co-ordination of any new NHBC claims by informing NHBC who will attend inspections.
• Updating the spreadsheet for Inhouse Questionnaires.
• Ordering of any clothing for operatives.
• Updating holiday board and holiday records for department
• Upkeep of sick records both spreadsheet and allocation of sick forms
• Preparation of Board Papers (Monthly)
• Arrange PAT tests for operatives tools
• Setting up and filing of new plot files into holders and keeping the files need and tidy (presentable).
• Admin duties/support as directed by the Head of Customer Service/Customer Service Manager.