Administrator - Cowley, Oxford

PPC is a leading provider of Employee Assistance Programmes across the UK and internationally. We are both ISO and IIP accredited. Our core purpose is to enhance the performance of our client Companies by helping staff at all levels to lead more effective and rewarding lives.

An excellent opportunity has arisen for an experienced administrator to join our busy team.

The role is a fixed term contract position for 1 year to cover maternity leave.

Responsibilities 

• Answering telephone queries and providing IT support to affiliate counsellors
• Assisting in the complaints procedure by tracking and ensuring all complaints dealt with within benchmark
• Monitoring and maintaining accurate records via spreadsheet to track cases through all stages to ensure efficient management to invoice stage
• Assisting in drawing up staff rotas
• Producing benchmark and data reports
• Inputting and processing clinical data into databases
• Sending out, logging and analysing data from feedback forms
• Conducting any ad hoc administrative requests efficiently and in a timely manner
• Liaising with all internal teams 

Experience

• Good IT skills at an interim or advanced level and familiarity and expertise with common software packages, such as Word, Excel, Outlook and Powerpoint.    
• Friendly and flexible approach
• Ability to work to a high level of accuracy and attention to detail
• Previous administrative experience.
• A resilient personality.
• A willingness to work flexibly as part of a team.
• The ability to work to tight deadlines.
• Ability to simultaneously manage multiple tasks.
• Tolerance for interruptions. 

The role is based on the Oxford Business Park South in Cowley. The roles comes with a competitive salary and package.

 To find out more please apply.