Administration Manager

A well known retailer is looking to recruit a Business Support Administration Manager to work in their Head Office in Chiswick,London.

The company is currently based in Salfords,Surreyand will be relocating in April. Successful candidates will be expected to travel until the relocation, all travel expenses will be paid until they have relocated.

To provide effective, efficient administration within the Business Support functions.  Responsible for data quality in all systems and for ensuring compliance requirements are met.  To manage, motivate and develop the Business Support Administration Team and to identify and implement improvements to processes and procedures.

• Monitor and prioritise the Business Support Administration Department workloads setting standards and targets.
• Identify and develop opportunities to improve process and procedure efficiencies.
• Ensure that data in all systems is accurate and up to date at all times.
• Handle all Intellectual Property/Trading Standards issues, including provision of witness statements, liaising with the central Intellectual Property Practice Group as required.
• Ensure consistent follow up and escalation where necessary of issues affecting the trading, reputation or operation of the business.
• Collate and analyse statistical data providing feedback to the business.
• Effective administration service for all Retail Partner architecture maintenance requests.
• Effective delivery of travel booking services.
• Own, maintain and develop the department’s process and procedure manual.
• Co-Ordinate special projects as necessary.
• Conduct regular quality control checks to ensure required standards are maintained addressing any need for training or performance management identified as a result.
• Conduct interim and annual performance appraisals for the Business Support Administration team, setting objectives and defining personal development plans.
• Apply all Human Resource policies and procedures.
• Recruit staff as necessary in conjunction with the Business Support Manager.

Key skills:

• Good education including Maths and English.
• Excellent written and verbal communication skills.
• At least two years working in a senior administration based role.
• Positive and outgoing with a can do attitude.
• Excellent organisation skills and ability to prioritise.
• Ability to motivate, develop and get the best out of others.
• Methodical with an eye for detail.
• Results orientated, able to work to deadlines.

• Previous experience supervising a team.
• Microsoft word and excel to an intermediate level.
• Understanding of SAP is an advantage.

• Experience with legal compliance is advantageous