Account Manager

FUNCTIONS OF THE ROLE:

To actively manage all aspects of the customer relationship, ensuring that all customer needs and expectations are met or exceeded by the business. Act as an advisory to the customer offering appropriate advice regarding all aspects of the businesses services to best meet individual requirements and needs.

 RESPONSIBILITIES:

• Full management of all aspects of the full customer relationship and account, ensuring that customer requirements are met or exceeded at all stages of the account process
• Liaise with all external and internal key contacts in a timely and professional manner, to ensure relevant information required to meet customer mailing requirement is available and understood by all parties
• Responsible for the full project process, including timely issuing of detailed works instructions, communication of all customer mailing requirements to internal key contacts, planning, quotation, invoicing and stock management
• Ensure all invoices are raised promptly and correctly, assisting where appropriate in the management of customer credit control
• Sell the businesses services to both new prospects and existing customers, meet targets in line with the Sales Strategy
• Manage and develop existing customer relationships, identifying and pursuing potential opportunities for new business development
• Regular and active communication with the customer through calls and external customer meetings at customer premises.
• Acquire thorough working knowledge and understanding of all customer products and direct requirements, updating as appropriate on a regular basis
• Acquire thorough working knowledge and understanding of all Company products and applications updating as appropriate on a regular basis
• Actively review and revisit performance criteria and results through regular team meetings, identifying and following up necessary action points as required on an individual and team basis
• Ensure individual objectives are achieved in line with the Personal Development Plan.
• Any other duty or responsibility which may from time to time fall above or below the remit for this position, as defined by the Managing Director

CANDIDATE REQUIREMENTS

• Minimum of 3 years Account Management experience within a fast paced environment
• Experience in managing and building new and existing customer relationships
• Ability to offer excellent customer care skills on a long term basis
• Ability to effectively translate and communicate industry specific / technical information to the customer
• Excellent PC Literacy
• Full and clean driving licence

Salary: £20,000 -£22,000 per annum + excellent benefits.

Location: Seaham

 For more information please call Anthony Antoniou at GEM Premium People.

Due to the high volume of applications we receive we may not be able to respond to every application. However if unsuccessful in your applications for this role we will keep all applications on file for future vacancies.

"Gem Partnership ltd, trading as Premium People recruitment is a recruitment agency / business"