Account Manager / Senior Account Manager

Urgent Requirement - Senior Account Manager and Account Manager

An opportunity has arisen to work for a very large corporate client, specializing in Media based projects located in Essex. They are interviewing immediately.

This is a truly fantastic opportunity for an experienced Account Manager. We are seeking ideally someone who has worked with large clients, not telesales or Business Development, just pure Account Management.

Essential

• Minimum GCSE standard English/Math’s
• PC literate, including internet and email skill
• Proven administration skills
• Proven organisational skills
• MS Office skills

Desirable

• Understanding of the print production process
• Understanding of the digital production process, especially for Smart Phones and Tablet applications
• Experience of working in a creative agency

Circumstances

(E.g. able to work overtime, travel abroad, lives locally)

• Able to work overtime as and when required
• Valid Driving License
• Valid passport

 Interests

• Automotive Industry
• Design for new media

Responsible to: Senior Account Manager

Department: Client Services

Job purpose:

Provide support to the Senior Account Manager either independently managing assigned projects, or managing tasks within projects as briefed and under instruction from Senior Account Manager as required.  

• To act as an interface between our client and their client on assigned accounts, developing a one to one relationship with clients, providing total client support and service and deliver best advice.
• To communicate the client's needs to the internal team.  
• To assist in the pursuit of additional business opportunities with existing clients.

Key accountabilities

• Provide professional advice to clients on all aspects of marketing communications, from strategy to delivery.
• Develop a long-term relationship with clients by personal contact.
• When independently managing jobs, assigned by Senior Account Manager, the Account Manager is responsible for:
• -?Client contact
• -?Manage client expectations in terms of delivery
• -?Manage client presentations of work and approvals at each stage
• -?Manage all client meetings and presentations
• -?Ensure status reports are updated and issued regularly

When supporting larger projects managed by the Senior Account Manager, the Account Manager is responsible for:

• Raising job numbers
• Write briefs
• Agree estimate with Project Manager
• ?Agree timing plan with Project Manager
• ?Agree the points 3 and 4 with client
• ?Brief work in to creative
• ?Write respect sheets and contact reports
• Support QC1 and QC2 process
• Ensure invoices are paid within 90 days.
• To keep line management informed of the status on all projects and any issues arising.
• Work closely with the Project Managers to ensure seamless communications of client requirements.
• To assist in the drive for 'additional business’ from existing clients.
• Manage regular job housekeeping.
• Provide cover for Senior Account Manager when deemed necessary.
• Ensure personal admin (timesheets, expenses etc are up to date).
• To ensure our client exceeds their client expectations with respect to;
• ?Customer Service
• Creative
• Execution and delivery
• ?Budget control
• ?Administration

Carry out any reasonable duties as identified by the line manager/team leader.