832 - First line Technical Support Apprentice - Marlow (SL7)

About the Microsoft Advanced IT Apprenticeship Programme

Develop an exciting career in the fastest evolving industry in the world. The UK IT industry is seeking 500,000 new IT professionals in the next five years - QA Apprenticeships can help you be part of this!

QA work with employers who are seeking a talented individuals to develop their business for the future. Work with QA Apprenticeships to secure a real job with a salary, industry recognised qualifications and great prospects.

Company Profile:
Part of the Managed Services team working for the Sunday Times no 1 Best company to work for 2010. Our aim is simple - to be an extension of your IT department.

Most important of all, the way we deliver our services is different. In our world no two customers are the same. Whilst your challenges may be comparable, the effects on your business are not. That’s why it’s really important to us to understand your business and how you want us to work for you.

Of course, it’s an easy thing to say, another to do. But, we’re sure you’ll find the way we work to be a welcoming one. Our award winning team are defined by our friendly, flexible approach with your needs at the heart of everything we doWorking as part of a dynamic & highly skilled Managed Services team, and using the latest technologies available to businesses, your primary responsibility will be to log and investigate support issues for Softcat’s managed services customers escalating when necessary. You will also be expected to be able to provide 1st/2nd line I.T. application support for approximately 450 employees based across three regional offices in the U.K.

The role will involve providing technical expertise for all services, these will include but not limited to:

• Proactive Remote Management of customer core infrastructures
• Supporting Data Centre Hosting & Cloud Services
• Supporting Security Services
• Supporting Telephone support services
• Working with 3rd party partners to aid in the resolution of incidents

The working environment is challenging, lively, exciting and fun. A good, friendly personality is essential for this role as you will be the first person people call when they need help with their servers, builds, databases, PCs or applications. You will be a main contact between the IT Team, the Managed Services clients and the rest of the company, fielding day-to-day queries and investigating their root cause to either resolve or escalate the query as appropriate.

This role requires an I.T. professional with skills across a range of disciplines including networking, operating systems, Email technologies, database technologies, and basic IP telephony. The successful candidate will need to be a team player with strong analytical skills, a penchant for investigation and administrative tasks, and a desire to work across all aspects of I.T. systems and infrastructure.
The successful candidate will;

• Be willing to get hands on with all aspects of support and setup of the infrastructure
• Have excellent literacy skills for documentation and technical processes
• Be someone who can bring new ideas and process to work more efficiently within the Managed Services Team
• Have a good understanding of PC hardware.

Training to be provided:
Apprenticeships provide the perfect way to earn while you learn, achieving great qualifications and training while acquiring priceless work experience in the business. An Apprenticeship will give you the ability to work at a high standard in all situations.

We have numerous Microsoft partners ready to employ IT apprentices/trainees and support them through a 12 - 14 month IT Apprenticeship programme.

Systems and Networking Apprenticeship -
• Microsoft Technical Associate (MTA)
• City and Guilds certificate in IT Systems and Principles
• City and Guilds Level 3 Diploma in IT Professional Competence

Minimum Requirements:
You must have at least 5 G.C.S.E Grades (C and above) or equivalent, Maths and English is a must.

Working Week: 37.5 hours (Monday - Friday, 9 - 5:30) plus paid overtime (optional)

Future Prospects: