Cameo Consultancy is proud to be working with this prestigious client in Berkshire in the recruitment of their Head of Customer Operations. A wonderful opportunity to ensure the effective management of the direct customer operations functions within the business. Driving growth through excellence in line with business and regulatory requirements. Key Responsibilities: Overall responsibility for the compan...
We are seeking an exceptionally well rounded Head of Operations for this highly demanding customer focussed environment. You will have overall responsibility for driving performance of all the Team Managers and Agents within this people orientated customer driven environment. About the Role: To inspire, lead the Customer Service Team Managers and their teams in order to achieve and improve set company objectives. T...
One of the world's leading names in e-commerce is looking for a talented Operations Manager to join their Seller Support Operation in Cork, Ireland. Forerunners of innovation, my client has ambitious plans to continue to create new technologies and expand both their service provision and product availability to a growing number of customers around the world. This is an incredibly exciting time for a committed, ambitious individual to join t...
This is an excellent opportunity for a successful Senior Contact Centre Manager to join an operation in which there is going to be considerable growth over the next 12 months. You will have the opportunity to take charge of this project and drive is forward successfully. About the Role: You will successfully manage, coach and develop Team Leaders to ensure their advisors achieve KPI targets for sales and customer service <br ...
Our client, a highly successful and leading Financial Services organisation have the requirement for an exceptional Senior Operations Manager to join their large and growing operation. For this post we are seeking a highly commercial, strategic operator. Working within the Senior Management team and leading a team of direct reports, the successful person into this post will have the following responsibilities: Working closely with th...
About the Client: My client is a growing support services organisation who are currently looking for a General Manager - Contact Centre to oversee a c.500FTE operation. This is a hybrid role with commercial development of contracts paramount, coupled with the operational leadership of a diverse multi-lingual site. About the Role: The role will involve the operational & commercial delivery of a variety...
Operations Manager £50,000- £70,000 + Benefits - Central London The Security Industry Authority (SIA) is responsible for regulating the UK private security industry. Particular focus is at present on regulation, licensing and robust compliance within the industry. To support the implementation of a major change programme within the SIA, we have reviewed our senior management structure and are seeking to fill a number of...
Call Centre Manager £63,000-67,000 London My client operates a 150 seat inbound call centre that operates on a 24/7 basis. With full operational responsibility, including quality and resource planning teams, they are looking for a multi-channel call centre manager to deliver exceptional levels of service and employee satisfaction whilst driving maximum productivity and profitability. YOU MUST HAVE THE FO...
Our client, a truly niche business based in Glasgow are currently recruiting for a Senior Operations Manager to oversee their customer service operation. You will be responsible for the leadership and driving the performance of over 120 staff through your Team Managers, ensuring the delivery of key objectives, whilst maintaining an outstanding level of customer service. Duties will include providing strong leadership to your pe...
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Date: 25 April
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Jamaica,
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£50,000 - £80,000 per annum
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40 applications
Job Description My client is a leading hospitlaity business based in the Caribbean. They are looking for a Call Centre Manager who has 5-10 years experience managing Call Centres. Calls are mainly inbound with a strong emphasis on cross selling. Training and development skills will be important, as is the ability to relocate to Caribbean . Generous remuneration and accomodation ...
Our client is a hugely successful financial services organisation with an extensive reach across their industry. They have multiple sites around the UK and are a fast paced, progressive business. They now seek to find a specialist in all aspects of assurance & customer service monitoring, including Change Management, Demand Planning, Performance Insight and Analytics to drive continuous performance improvement activity. W...
Our client is a hugely successful financial services organisation with an extensive reach across their industry. They have multiple sites around the UK and are a fast paced, progressive business. They now seek to find a Senior Operations Manager to ensure the Customer Service framework is both industry leading and in line with FSA regulations. The role will report into the Operations Director. The role is ultimately to ensure that se...
