2ND LINE IT SUPPORT ANALYST

2ND LINE IT SUPPORT ANALYST

The main responsibilities of the IT Support Analyst are:

-          Support the IT Support Supervisor in a highly customer focused environment, providing the highest level of technical service delivery to the business;

-          Work with both local and global resources to ensure the smooth running and operation of local servers, workstations, printers, telephony, network and specialist IT equipment;

-          Provide the technical skills required to support local and global applications and services, including the planning/testing of disaster recovery procedures.

-          Work closely with the various teams, dealing with logged incidents;

-          Contribute to local and/or global technical infrastructure projects, complying with global IT procedures and standards at all times.

-          Comply with processes established to maintain asset registers/lists.

Applicants will have previous experience working within IT services or a supporting environment. Must have previous experience of Active Directory, Servers, Networking, VM Ware, Firewalls and Telephony. They must have a flexible attitude, with excellent communication skills (both written and verbal) and be able to work well within a team as well as on their own initiative.

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.