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1st Line Helpdesk Analyst

  • Guildford, Surrey
  • £8.00 - £12.00 per hour
  • 74 applications
  • Job type: Contract, full-time
  • Date:
  • Reference: 21182875
  • Duration: 3 Months
Posted by
Pro Drive IT Ltd

Job Description

Pro Drive iT are a leading provider of IT Support and Consultancy services to the SME market, primarily throughout the South East of England and London. Our reputation has been built on delivering superior IT services to technologically demanding SMEs whilst maintainable an exceptional level of enthusiastic, personable service.

Due to continued growth we have an excellent opportunity in our busy support team for a customer focused IT Professional. 

We offer a rewarding environment and a supportive team driven ethic. 

Job description:                 Temporary Helpdesk Support Analyst 

Location:                                 Guildford

Salary:                                       £ 8.00 - 12.00 per hour

Main purpose of the role:

Providing technical support to our clients in a variety of business sectors including Oil and Gas and Accountancy.

Main duties:    

  • Provide 1st line remote technical support to our clients
  • Taking calls from clients and logging tickets
  • Provide exceptional customer service
  • Use and update documentation
  • Solve technical problems for clients
  • Research issues and find solutions
  • Staying abreast of the latest developments in the technologies we employ
  • Perform daily backup and performance checks for clients

Knowledge, skills and experience:

Essential

  • Education: Two A-Levels grade C or above (one Computing) or equivalent qualification in computing or 1 years’ experience in any IT support role
  • Ability to type at approximately 40wpm
  • Excellent customer service and communication skills
  • Enthusiastic with a "can-do" attitude
  • Experience using Microsoft Office and Windows XP/Vista/7 client operating systems
  • Windows 2003 or 2008 server and active directory administration
  • Exchange 2003 and 2007 administration

Desirable

  • Experience in installing, supporting or administering any of the following specific technologies:
    • Symantec Backup Exec
    • SymantecAntivirus or Endpoint Protection
    • Watchguard Firewall devices
    • TCP/IP including using utilities/ functions such as DHCP, WINS, DNS, NSLOOKUP, TRACERT & PING
    • Experience in the Oil and Gas or Accountancy markets

 Personal

The individual who fills this role will be positive and up-beat, ready to get involved and be a part of the technical team. They will have great 1st line technical skills, coupled with the ability to gather information and produce timely results for the customer.

A proactive approach is essential alongside great personal skills.