3 – 6 month Contract The key purpose of this role is to support significant operational change aligning to the principles of the business, including the implementation of new processes and technology. You will work closely with the COO and Management Team to help drive through positive change and...
Reporting into the contact centre manager you will have responsibility for coaching and mentoring a team of business development advisors within a vibrant and targeted contact centre environment. Role Overview: • To manage a team of outbound sales professionals, to achieve optimum performance • To ...
Rapidly growing organisation in the Cardiff area are looking to recruit the best call centre personnel in the market to join their expanding team, number of opportunites available Company / Role Overview: This is a fantastic business that offers security, stability and real prospects for career pro...
We require an exceptional (Outbound Telemarking Campaigns) Account Manager Or Senior Sales Manager with to join our client in their South East Site. This role is business critical and is fantastic opportunity to join this fast paced and dynamic organisation. Company Profile: The successful candidat...
This role is to ensure best practice day-to-day process and people management. The Collections Operations Manager is responsible for productivity and performance, across all teams, against contractual service levels and the operational excellence model. This role is responsible for the management a...
To ensure that the Customer Services team deliver 'best in class' solutions to customers, whilst delivering all key internal objectives. • Align best internal practices across the responsible activities • Provide local management principles and leadership direction to activity streams • Develop the...
This is an excellent opportunity for a highly motivated Team Leader to further develop their sales management skills in a fast moving environment, whilst maximising their earnings. We require a motivational and organised B2C Telesales Team Leader to join an expanding team. The successful applicant ...
Reporting to the Contact Centre Manager, this business has the requirement for an exceptional Team Leader. Role Overview: • This position is responsible for supporting, coaching, developing and supervising a group of Service Centre agents • Managing 12-15 direct reports • Keep up to date daily on...
This role will be based either from home or the contact centre in South Wales, the main purpose will be to bring in new accounts – selling outsourcing solutions to the contact centre industry and brining on blue chip clients worth up to 4 million per year. This role demands an excellent quality can...
Managing a Customer Services function of 200 people the successful person into this role will be a seasoned Customer Service Operations Manager and will have proven, extensive experience of managing a function of this size and nature. Key requirements of the role: • Leadership of up to 10 Team Ma...
