Outbound Telesales Team Manager

We are a small and growing business offering telemarketing to clients. We are looing for some enthusiastic and experienced additions to our small team to enhance the professional management of our focussed teams...

Job Purpose

This role will be managing a team of Sales Agents providing lead generation for our clients. This Team Manager will be a go-getter and prepared to lead by example. Your focus will be on training and coaching a team to perform and sell to the highest standards. You will be able to motivate and mentor your team and achieve targets set.


Key Responsibilities:
• In conjunction with the Operations Manager, lead, manage and support a team of Sales Agents, to include monitoring performance, coaching and the identification of development needs.
• Train and motivate a team to achieve outbound targets
• Responsible for a team circa 15 FTE
• Responsible for driving the team to meet and exceed targets based on client expectations, ensuring that calls are compliant and of excellent quality.
• Managing queries on campaigns
• Inspire the team with energy and motivation to succeed targets and provide regular coaching on an individual and team basis working towards achieving targets

Personal characteristics:
• Demonstrate a desire to lead, motivate and develop a team.
• Delegate confidently and work autonomously.
• Strong interpersonal and communication skills demonstrated in the ability to consult and influence successfully at every level throughout the business and with clients and scheme members.
• Strong time management, organisation and prioritisation skills in order to successfully meet deadlines and control own and others’ workload.
• A flexible, pro-active and creative approach.
• High level of accuracy and attention to detail.
• A team player with motivational, hands-on approach.


Key Skills / Experience required:

• Previous management of team of outbound agents
• Strong management skills
• Good communication skills
• Coaching and mentoring skills to successfully sell over the phone
• Managing different outbound campaigns 

If you think you fit the bill, then why not get in touch?!