HRSS Advisor

Primary purpose of role

To deliver a world class HR Shared Services to our customers, to meet and exceed expectation on delivery of service level and build confidence in the department through continuous improvement.

Key Accountabilities
• Deliver a world class HR service to the agreed customer base and wider business
• Achievement of SLA’s, taking ownership if not met
• Continuous improvement of customer service and quality
• Supporting, and advising on standard policies and processes
• Ensuring all quality issues are recorded, reviewed for improvement & training and shared through the metrics
• Ensure the business use the agreed standard processes and policies
• Involvement in ad hoc projects to support HRSS
• Involvement in team meetings, raising agenda items and taking responsibility for actions
• Ensuring accurate oracle data is held, and that data cleanse is completed
• Continuous improvement of customer service and quality
• Ensuring HRSS charter and rules are adhered to as individuals and a team
• Having the knowledge and tools to identify complex and differing terms and conditions, policies and processes and providing appropriate solutions
• To record daily workload on the systems and spreadsheets available to provide accurate internal and external productivity data
• Inducting and training new starters to provide a confident and professional HR service
• Demonstrate a culture of ownership, responsibility and empowerment
• To develop the systems used within HRSS to be effective and efficient to meet HRSS requirements

Qualifications
• Educated to ‘A’ level standard
• GCSE (or similar) English & Math’s
• Either CPP qualified or studying towards CIPD

Skills/Experiences
• A passion to offer excellent customer service
• Excellent administrative and organisational skills
• Ability to work under own initiative and to tight deadlines
• A flexible and adaptable approach and ability to offer solutions and good practice
• Excellent interpersonal skills to deal effectively with all levels of staff and build good relations with internal & external departments
• Ability to deal with challenges and changes which may arise positively
• Attention to Detail
• Previous exposure of working within a large & complex business
• To take ownership and responsibility within role
• Experience in using PowerPoint & Oracle HRMS, Microsoft Word and Excel

 Benefits include pension, private health care and bonus (at company's discretion)