Support Cases Administrator

Our client is an ambitious firm focusing on discovering assets, and tracing beneficiaries of assets, worldwide. They are looking for a bright, reliable and preferably French-speaking support cases administrator to join their existing team.

Main duties:
• Supporting casework flows of unallocated and allocated cases as required, for example; requesting information, chasing firms
• Manage unallocated and allocated case filing, maintain filing for own areas of responsibility
• Record and respond to all incoming correspondence, attaching appropriate files or other documentation
• Distribute incoming correspondence within the agreed service standards
• Handle incoming telephone calls both internally and externally
• Update records on case handling system and maintain accurate records
• Prepare and despatch standard letters
• Request and send reminders for company files/information
• Provide ad-hoc administration support to the cases manager
• Make suggestions to improve the administration processes and procedures
• Photocopying, faxing and other clerical support
• Any other duties as may reasonably be allocated from time to time

Person specification:
• Candidates should be reliable and accurate, a good team player but self motivated
• Applications from candidates fluent in French will be given priority; an interest in law and legal issues would also be an advantage but is not essential
• Flexible working is available

Other relevant information:
• On the job training and support will be provided. Formal training in management and administration is also offered.

The prospects for career progression within this firm are excellent.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 14 days. If you haven't been contacted within this time your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Our client is an equal opportunities employer and welcomes applications from all age groups.