IT Support Technician

CLOSING DATE: 17TH NOVEMBER 2009.

To maintain, update & support various IT networks
• provide support for the servers & associated routines, hardware & software support
• monitor efficiency of networks
• maintain all IT related peripherals
• Inform directors of supplies & product requests from clients
• maintain a fully up to date inventory (where required) of all hardware/software at client sites

To meet every clients’ customised IT requirements
• Meet all clients’ individual & specific IT requirements
• Ensure clients’ IT facilities are maintained in accordance with their specific requirements
• Develop system specific projects by means of open source software (if needed)
• Further maintain & develop all parts of clients’ ICT systems
• The ability to manage small projects

To complete installation of new & existing software packages across the networks
• Install software on PCs, locally or via software distribution tools
• Perform complete installations of new PCs
• Install, configure & maintain antivirus across networks
• Ensure all systems are up to date with software & service packs
• Set up new hardware as required & ensure it is left in a “ready” state for client use

To provide technical support for all clients
• Administer user groups & accounts
• Manage network wide settings,administer email accounts
• Configure/maintain all software applications for consistent use
• Provide support to users in the use of the school’s MIS
• Replace consumables
• Provide advanced support on client systems to include assistance with server setups

Assist in user development where required including specific systems training to users on technical & non technical levels
• Offer advice & training to system users
• Explain computer related issues in a jargon free manor to non-experienced users

Other appropriate duties in consultation with company directors

Technical Skill Requirements
• Operational knowledge of ICT hardware/software & the integration of the two
• Operational knowledge of Windows OS environments XP / 7 / Vista / Server 2003/08, Active Directory, DHCP, DNS, MS Exchange
• Strong knowledge of Group Policy management, User profiles (Roaming & Mandatory)
• Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone)
• Working knowledge of common applications: inc Microsoft Office applications (2000, 2003 & 2007), Internet Explorer 6, 7 & 8,Other web browsers
• Skill set for network communications,network switching hardware – diagnosing faults, switch configurations,efficiently design topologies
• Working knowledge of Audio Visual systems to include – audio hardware / projectors / TVs / Interactive Whiteboards
• Identify & replace faulty hardware
• Confidently use imaging software such as Symantec Ghost

Personal Skill Requirements
• Punctual & Willingness to learn new skills
• Adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments
• Willingness to work flexible hours when required
• Ability to use initiative individually & to work as part of a team
• To be meticulous, methodical & logical in completing tasks & in taking decisions
• Ability to take a lead role in small projects
• Comfortable in surroundings of various age groups
• Ability to build & maintain a rapport with regular clients
• Full UK Driver’s Licence

Prerequisites
• 2 Years experience of client facing IT Support role
• Will prefer experience within the Education sector
• This job involves travelling between client sites therefore the use of a reliable personal vehicle or similar mode of transport is needed (alt may be available).