Customer Service Call Centre Advisor

Organisation Description

Would you like to work for a town centre Insurance company? Our client has a number of  vacancy to join there busy call centre team! 


Job Description

Working Monday to Friday 9am-5pm, the role involves working in a busy call centre within the customer service team.
Our client is seeking candidates who have a customer service call centre background.
You will have experience of speaking to customers over the phone and dealing with their enquiries.
* Be prepared to have training on the company’s in-house computer system.
* Able to work under pressure
* Confident with customers and clients
* Be prepared to learn about vehicle types, makes and models (a generalist knowledge would be useful)
* Be prepared to learn about network repairs and agreements.
* Follow the companies written procedures and processes


Person Specification

 As the role is very much telephone based and speaking to clients over the phone you are required to have:
Good organisational capability
Good Communication Skills
Good Letter writing, grammar and spelling
Consistent accuracy
Good telephone manner
Good keyboard and numeracy skills
Presents and displays a good company image
Problem solving and lateral thinking

Personal:                  
Cheerful disposition
Acts with tact and diplomacy
Confident nature
Reliable and supportive
Patient
Sense of urgency
Ability to handle competing priorities
Good self-motivation



Reed Specialist Recruitment Limited is an employment agency and employment business