Customer Service Advisor
Reed Specialist
Salisbury, Dorset
£8.00 - £8.16 per hour
Banking - Client Services
Temporary
16 Nov
32
18055679
Job DescriptionJob PurposeTo provide a competent, efficient and friendly service to all branch customers, through identifying customers’ needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuring their policies and procedures are adhered to.
Key Competencies - Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis.
- Keeps fully up to date with all their procedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate.
- Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriate company product or service, referring to more experienced/qualified member of staff as appropriate.
- Takes on additional responsibilities and duties as required by group manager.
Essential Skills/Experience - Sales experience
- To be Able to handle customer queries, both face to face and over the telephone.
- Keyboard skills/cash handling experience.
- GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.
Required to work Saturdays on a rota basis.
Reed Specialist Recruitment Limited is an employment agency and employment business
Alternatively you can call our Reed Specialist office on 01604 636 644
