Non Experience Call Centre Staff needed

Job Specification for Telephone Negotiator

Requirement
Due to continued expansion we are looking for telephone negotiators to join our friendly and dynamic team. You should possess a positive, friendly but firm telephone manner, be a good listener and communicator, with a mature and responsible attitude to work. Experience in either collections, sales or credit control would be an advantage although full training will be given.

Duties
To handle inbound calls from delinquent customers of our varied range of clients in respect of the repayment of their overdue accounts. This will involve understanding their financial circumstances and assessing the most suitable arrangement for repayment based on those circumstances. The requirement is to achieve a high level of success in the negotiation of payment terms with these customers so as to achieve targets set by the clients for recovery.

To make outbound calls to non responsive customers both manually and through the use of an automatic dialler campaign. This will entail identifying customer reasons for non payment and providing an agreed solution for the recovery of the debt.

The environment is that of a small call centre where the emphasis is focussed on excellence and the proper conduct of the negotiators in establishing repayment plans.

Product knowledge and system training will be provided to successful candidates as will the skills of collection and a basic background to the Credit Industry.

There are standards that have to be met after an initial probationary period for the productivity and efficiency of calls daily. Targets are set for the generation of revenue to the company upon which generous remuneration is based.