Support Specialist

MUST HAVE PATHOLOGY OR CLINICAL BACKGROUND

To work within the customer field environment carrying out consultancy as directed by the Service Project Manager to satisfy the customer and business requirements.
To work within the customer field environment carrying out project based activity as directed by the Service Project Manager to satisfy the customer and business requirements.
To work within the customer field environment carrying out post implementation quality assurance as directed by the Service Project Manager.
To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies within the pathology discipline.
To work within the customer field environment carrying out proactive and reactive based maintenance as directed by the Service Project Manager to satisfy the customer and business requirements.

Responsibilities:
Contribute to the development of product Software via
Personal understanding of changes to Laboratory regulations, working practices, products and technologies.
Customer based feedback from support consultancy visits.
To understand our Customers’ short and long term strategies, advise and assist with products to facilitate these needs.
To be fully conversant with the core functionality of the product portfolio and that of general disciplines.
To be fully conversant with the subsidiary functionality of the product portfolio including additional modules.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To understand and operate the escalation procedure within the defined limits of time, knowledge and level of contracted support.
To behave as a role model: for delivering results; for enthusiasm and enjoyment of your work; for teamwork; for coaching and mentoring of colleagues and team members and for professional standards of behaviour.
To maintain and update all quality documentation issued to you by the company
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents or to facilitate support consultancy.
To participate in an on call rota
To support the development of internal systems.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager.
Contribute to and support team members and build knowledge base.
To progress personal development and encourage the development of other team members.

Knowledge, Skills, Abilities:
BMS 1/2 status in the UK Health sector.
Strong motivational skills – can deliver the tasks in difficult circumstances
HL7/XML implementation knowledge.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels
High levels of commitment and ability to take action when necessary
Ability and willingness to work independently
High level of customer service skills
Excellent decision making / problem solving skills

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF CHERTSEY, SURREY.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer