- Price £15
- Course type Online course
- Duration Part-time
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Sales Through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
DescriptionIt will help them through the 'sales through service' process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
It will also help to analyse what the customer wants and needs by combining active listening and effective questioning... so they can make a real difference to sales.