reed.co.uk Call Centre Pack
reed.co.uk - Business Skills
Summary
Overview
Who is it for?
Here at reed.co.uk we’ve used our experience working with recruiters to put together this comprehensive package to get you the skills you need to take on Call Centre positions. Call Centres are unique working environments that require a broad skillset. This set of courses will introduce you to the skills required to both excel in a Call Centre position and progress on to management in that environment.
Description
Course content
Managing a customer-focused environment
If you’re looking to move into management from a customer service position, or looking to improve in your new role as a Customer Service focused manager, this course will provide you with the insights to help your career. By taking you through methods that maximise the use of customer feedback, and how to translate that into better performance from your team, this course will help you to demonstrate to recruiters that you have the knowledge and skills required to lead a successful customer-focused team.
Customer service fundamentals
If you’re looking to break into a customer service environment then this course will provide you with all the insights you need to demonstrate to employers that you have the knowledge and skills required of the position. Alternatively, you may be a technical specialist moving into a role where you will need to engage with internal and external customers – this course will provide you with the fundamental principles of customer service to help you to excel in your new role.
Negotiation essentials
Negotiation is a skill that is fundamental to sales positions, but also extremely useful in many roles beyond. Whether it’s getting the best deal for your clients, or managing expectations within your business, the ability to negotiate a result that is beneficial to all parties is extremely valuable. This course will help you to demonstrate to potential employers that you are someone they can rely on to get the best possible results for their business.
Frontline call centre skills
Whether you’re about to start a role in telesales, or an aspiring customer helpdesk operative, this course will guide you through the fundamental principles that you need to know to work in a call centre. This course will help to demonstrate to employers that you have the knowledge and skills required to take on any call centre role.
Inbound call centre management
If you currently work in a call centre and are looking to progress into management, or are managing in a different environment and considering moving to a call centre, then this course will give you the insights to leave you ideally placed to do so. You will be able to demonstrate to employers that you have the knowledge and the skills to manage in this specialised environment.
Moving into management
If you’re aspiring to move into management then this course will prepare you for the process. This Moving into Management course will help you to demonstrate to employers that you are aware of the challenges you can expect to face in your new role, and have the knowledge and skills to deal with them when they arise.
What’s included?
- Hands-on interactive exercises - learn by doing
In partnership with Skillsoft
reed.co.uk has partnered with SkillSoft, the world’s leading provider of eLearning, to offer you all the quality training you need. You will be learning on SkillSoft software. SkillSoft is the world leader in e-learning for businesses, and is used by multinational companies such as FedEx, Hilton, VirginMedia and Hewlett Packard. By training with SkillSoft you will be working with an industry recognised organisation and investing in training that employers already know and trust.
Please note:
Please allow 24 hours to receive your online training details. If your order is made over the weekend, your online training details will be provided on the following Monday morning.
This SkillSoft course is not aligned to any certification or exam - it is a course to teach knowledge and skills.
This course is designed specifically for for use on desktop browsers. Performance on mobile devices may vary and compatibility with non-desktop devices is not guaranteed.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.