Reception Skills (Byte Size Skills Course) Course
Stonebridge College.
Summary
- Tutor is available to students
Overview
The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively.
By the end of the course you will be able to:
- Describe the receptionist role in your company
- Be an ambassador for your company
- Understand the importance or receiving and greeting visitors
- Provide information and advice to visitors and guests
- Handle enquires effectively
- Follow routine administrative procedures
- Deal effectively with security and safety issues
- Practice good telephone skills
- Care for your customers
- Deal with aggressive an awkward customers and visitors
Description
The role of the receptionist
Being a ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone Skills
Dealing with anger and aggression
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.