QCF (NVQ) Level 2 Certificate in Customer Services

Overview

This qualification allow you to apply your existing knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in your job role.

Who is it for?

Any role involving customer service and industry

Description

This qualification comprises QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector.You must achieve:

• all 8 credits from the two mandatory units. 
• a further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups; 
  
  • at least 11 of these 20 credits must be at Level 2.
• A minimum of 28 credits are required overall for completion of this qualification.

Mandatory Units

• Communicate using customer service language
• Follow the rules to deliver customer service

Requirements

These qualifications are for all learners aged 16 and above who are capable of reaching the required standards.

Career path

You can progress from the Edexcel Level 2 NVQ Certificate in Customer Service (QCF) onto the Edexcel Level 3 NVQ Diploma in Customer Service (QCF), employment, or additional related qualifications.