Professional Receptionist (Level 2) Course
UK Learning College
Summary
- Tutor is available to students
Overview
A distance learning course is the ideal way to gain a Professional Receptionist Diploma. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Professional Receptionist is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Professional Receptionist course is a fully comprehensive course, no prior knowledge is required.
Are you a receptionist? Keen to upgrade your skills? Then this course would be idea. It covers everything from communication in both informal and formal ways to an in-depth understanding of customer care. This course is ideal for anyone who is a receptionist or is keen to include more reception skills into their job.
The Professional Receptionist course consists of 2 different courses.
1. Certificate in Effective Communication (Level 2)
2. Customer Care (Level 2)
Description
Course Key Topics
The Level 2 in Professional Receptionist is divided into two comprehensive modules.
Course One: Effective Business Communications
- Module 1: The Essentials of Communication
- Module 2: Sending Informal Messages
- Module 3: Sending Formal Messages
- Module 4: Two-Way Communication
- Module 5: Presentations
- Module 6: Advertising
At the end of this course students will be able to:
- Describe the essential elements of business communications
- Adopt good practice with a variety of communication methods
- Choose appropriate communication methods
- Identify ways of improving personal communications skills
Course Two: Customer Care
- Module 1: Customer Care
- Module 2: Customer Care and Company Benefits
- Module 3: Considering a Policy and Plan
- Module 4: Customer Care and You
- Module 5: Customer Care and Service Plans
- Module 6: Motivating Staff
- Module 7: Standards and Monitoring
- Module 8: Selling the Plan
At the end of this course students will be able to:
- Describe the essential elements of customer care
- Identify company benefits
- Design a policy and plan
- Help motivate staff
Home Study Tutor Support
You will be provided with comprehensive materials designed to provide you with everything required to complete Professional Receiptionist Diploma. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.
What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.
Course Assessments
The Professional Receptionist Diploma is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
We send the full course out, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
What's Included? What do I get when I enrol?
Your course fee covers everything you will need to successfully complete the Professional Receptionist home study course and earn your diploma:
1. All textbooks, study folders, and/or online learning aids designed for distance learning
2. A full range of student services, including:
- Tutor marked assessments (TMAs)
- Access to the online student portal (Student Chat, Forums and Online Support Resources)
- NUS Extra Card (discounted membership)
- Comprehensive Study Guide & Study Plan
- Guide to Effective Study Techniques
- How to approach exams without fear
3. An accredited award upon successful course completion directly from the awarding body NCFE
4. One year's educational support by e-mail, post, fax or phone
5. Free postage and packaging for UK mainland students
Requirements
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about being a Professional Receptionist and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
Career path
Personal Assistant
If you enjoy a varied day and want a responsible office role, this could be perfect for you. Personal assistants (PAs) usually work for one manager. They help them make best use of their time by providing secretarial support. They also deal with a range of administrative tasks.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.