Professional Receptionist Course

Overview

This course provides students with the skills needed of a professional receptionist.

Description

The main course is delivered over two days with cost effective technical skills add-ons available as extras to bolster other skills.

Furthermore, the structure of this course consists of live and very interactive tutor sessions.

Course Content:

• The job role of a professional receptionist
• The importance of the first impression.
• Know your company so you can project its image.
• The importance and effect of personal appearance
• The friendly but professional approach.
• Effective listening
• Know regular clients and let this be seen
• Communication skills for receptionist, the importance of body language 
• The importance of quality customer service
• The ability to be assertive
• Multi tasking and multiple simultaneous clients
• Telephones and their effective use
• Difficult situations
• Use of positive but firm techniques