Office Concierge 1 Day 'Open Course' Corporate Receptionist Training

Office Concierge is London’s leading Reception Management company. We are directly responsible for managing the Reception desks of over 220 major London Offices, including iconic buildings as Heron Tower, 30 St Mary Axe (AKA The Gherkin)

Our team of 500 Receptionists are experts in delivering a 5 star hotel customer service because they have graduated from the OC Training Academy – London’s only corporate receptionist finishing school.

The Office Concierge Training Academy is now offering a 1 day ‘Open Course’ for aspiring and experienced corporate receptionists who are looking to enhance their reception management knowledge and skills. Our team of in house expert trainers will educate you on how to deliver the Office Concierge visitor experience, provide vital tips for interviews, and help you make the next step in your reception career.  

Our training is unique because 'we practice what we teach'. Our courses constantly evolve through the "intelligence" we glean on a daily basis from our 500 receptionists working at over 220 client buildings, who deliver more than 5 million "welcomes" each year!

We have a maximum of 8 per class to ensure an intimate learning environment, and cater for both experienced and aspiring receptionists. We offer participants a detailed pre-course questionnaire to ensure we target the skills and areas you are looking to develop. We also provide a post course follow up report, written by the trainer, which you can use as a reference for future job applications.

The training is based at within our dedicated Training Academy at Office Concierge Head Office, in Marylebone, just a short walk from both Oxford Circus & Bond Street underground stations.

• How to achieve the industry leading ‘Office Concierge Visitor Experience’ 
• Reception Management – appreciating excellent customer service 
• The importance of first impressions 
• Having the right attitude & taking initiative 
• Image & Grooming 
• Communication 
• Assertiveness skills
• Motivation 
• Managing difficult situations

Our course includes an end of course evaluation

Client Testimonial

“I just wanted to say how much I really enjoyed the course. I am really looking forward to an exciting and positive future in my role. The course has made me realise a lot about myself which is a good thing, it is time to implement the changes we discussed. Please may you pass this message onto Emma and tell her how great she was. Thank you!” Open Course Participant – Nicola Davies – May 2013

“Even though I have achieved good academic qualifications, it wasn't until I went on the Office Concierge Open Course, and had it on my CV, that I was able to choose which Corporate Receptionist job to take! Emma was very motivating.... Thank you so much” Open Course Participant - Charlotte Jeffs – March 2013

“Dear Office Concierge. I have got some great news. Since attending the open Course I have been temping at the LSB as a Corporate Receptionist and yesterday I got offered a full time position. I can’t believe it. Thank you” Open Course Participant - Bianca Ortiz Lechuga - January 2013

The Office Concierge 'Open Course' is for both aspiring and experienced receptionists looking to advance their career in the Corporate Reception Industry.

Receptionist > Corporate Receptionist > Facilities Management / Executive PA