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Complaints OR Handler courses in Leeds

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  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Different Customer Types 13:00 - 13:45 Lunch 13:45 - 14:30 Why Does a Customer Complain? 14:30 - 15:00 Dealing with Complaints 15:00 - 16:15 Complaint Recordings (Includes working coffee break at 15:30) 16:15 - 16:30 Assignment 16:30 Summary & Action Plans Agreed …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...- The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their …
    £516

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...everyone involved? Case studies. Let’s do it their way. 14.45-15.45: Sales is everyone’s business in customer service. 15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference. Finish. Now let’s do it! Action Plan. Advanced Customer …
    £468

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...- The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their …
    £468

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...(Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial acts that govern what we do) …
    £516

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    ...calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Benefits …
    £220

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    ...get everyone involved? Case studies. Can we do what they do? 14.45-15.45: Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference. 16.45:- Finish Summary and Action Plan. Advanced Customer …
    £468

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints. enquiries and existing customers.) 16:30 Summary & Action Plans Agreed …
    £516

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible …
    £516

  • Effective Minute Taking

    ATA (Asset Training Academy) LTD
    Classroom based course with study materials, tutor support & interactive exercises. Certificate awarded on completion.
    • 220 enquiries
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • Tutor support
    ...taking Know how valuable a good working relationship with the Chair of meeting can improve your minute taking Be able to resolve many of the complaints that affect Minute Takers. Be able to write Minutes that are suitable for formal meetings, informal meetings, and action minutes. Be an …
    £390

It looks like that's all we have in Leeds, so we've expanded your location to show the next most applicable results.

  • Effective Complaint Hnadling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly …
    Save 16%
    £375 £450

  • Level 2 Award in Food Safety for Manufacturing (RQF).

    The UK Training
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...gained is implemented in the workplace. Our Level 2 qualifications in food safety help organisations to comply with this requirement. Food handlers achieving this accredited qualification will have the necessary information to ensure food safety in any size or type of food manufacturing …
    £84

  • Highfield Level 2 Award in Food Safety

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Tutor support
    ...safety practices. The use of a documented food safety management system. How to maintain high levels of personal hygiene. The risk food handlers impose on food safety. The different food safety hazards and how to prevent them. Understanding, taking and recording of temperatures. Refrigeration …
    £134.40

  • Level 3 Award in Food Safety Supervision for Manufacturing (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Trending
    ...element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors have the confidence to lead by example, encourage …
    £372

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...Level 2 Award in Customer Service is a comprehensive course designed to enhance skills in customer service, communication, and handling complaints, tailored for individuals starting or advancing their careers in customer-facing roles. The course covers key aspects of customer service …
    £134.40

  • SAFEGUARDING-Adults & children, level 3

    EF Training and Consultancy
    Accredited course with a final exam at the end
    • 38 enquiries
    • Classroom
    • 7 hours · Full-time
    ...Making judgements • Communication • Roles and responsibilities • Sharing of information • Dealing with and reporting of allegations and complaints • Assessment and marking The course will have videos and some practice work This course is designed for all persons, no matter the field …
    £102

  • Level 2 Award in Food Safety in Catering (RQF).

    The UK Training
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...together with cost-effective, practical control measures. The qualification is designed principally for those who are, or intend to be, food handlers working in catering. It is also appropriate for those providing services to catering premises including pest control operators, maintenance …
    £84

  • Level 2 Award in Food Allergen Awareness and Control in Catering (RQF)

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 1 day · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...catering outlets that wish to apply for their Allergy Aware Scheme. Who is this qualification for? The qualification is aimed at food handlers and other staff involved in food preparation and service who work within the catering industry. …
    £84

  • PA Course - CPD Accredited in a virtual classroom

    Souters
    Virtual Classroom Course delivered by an experienced PA trainer
    • 282 enquiries
    • Classroom
    • 5 days · Full-time
    • Certificate(s) included
    • 180 CPD points
    • Tutor support
    ...Memorandums and E-mails Telephone skills Making Travel/Hotel Arrangements Filing Systems Time Management Invoicing/Petty cash Client Care Complaint Handling Work Planning Document Presentation and proofreading Confidence building Typing and audio skills to proficient level or further …
    £699

  • Level 3 Award in Supervising Food Safety in Catering (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors have the confidence to lead by example, encourage …
    £372

  • Level 3 Award in Supervising Food Safety in Retail (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors have the confidence to lead by example, encourage …
    £372

  • Advanced Skills of the Bid and Tender Management Process

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • Classroom
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    ...the options of bypassing, cancelling, reissuing and extending bids Lists the considerations prior to awarding a contract and most common complaints Provides an introduction of Canadian International Trade Tribunal and lessons learned from past bid challenges Includes an exercise where …
    £4,320

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...is required to deal with difficult customer situations face to face, by email or on the phone People whose role requires them to handle complaints To gain maximum benefit from this course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us …
    Save 16%
    £375 £450

  • Secretary PA Diploma – CPD Accredited

    Souters
    Virtual Classroom based and designed to build your PA career and job skills
    • 72 enquiries
    • Classroom
    • 3 months · Full-time
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    ...Memorandums and E-mails Telephone skills Making Travel/Hotel Arrangements Filing Systems Time Management Invoicing/Petty cash Client Care Complaint Handling Work Planning Document Presentation and proofreading Confidence building Typing and audio skills to proficient level or further …
    £999
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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