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ITSM -IT Service Management Certification Online Training

College of North West London

Summary

Price
£385 inc VAT
Finance options

Flexible, interest-free, part payment options
Study method
Online
Duration
12 months · Self-paced
Qualification
IT Service Management course completion certificate

Overview

Use the knowledge studied in this course to implement industry-recognised processes into enterprise IT service management.

Description

Built around the ISO/IEC 20000 standard, this course will allow you to learn practical skills that can be applied to improve IT service and implement management processes.
• Defining and designing practices, services, functions and roles.
• Building a support framework built around the ISO/IEC 20000 service lifecycle.
• Integrating the ITIL framework to improve IT service delivery.
• Building a transition plan to help maintain service levels during periods of change.
• Agreeing the goals and objectives of a new service operation according to business needs.
• Implementing a program of continual service improvement.

Who is this course for?

This course is designed for experienced IT service professionals who are looking to build formal service delivery frameworks while working towards an industry-recognised qualification.

Requirements

There are no pre-requisites for this course.

Career path

Once you have completed this course you will be able to function in roles such as service management lead, change analyst and ITSM solution architect.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: IT, Networking
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