ITIL® Training Courses

Overview

ITIL® Foundation Training (Version 3) is an ISEB accredited 3 day course available through Just IT. Courses are available across the UK and includes all books, manuals & practice CDs. Please fill out the form to the right for a full list of available dates and a tailored quote.

Course Information:

• Instructor Led ITIL® Training – Delivered by experienced and always available ISEB accredited trainers.
• Includes – Exam and manuals selected for best results and skills acquisition.
• Duration – 3 Days: 9.30am – 5.00pm

Description

Topics covered:

ITIL® Version 3 unites best practice with business strategy in a more holistic fashion than ever before. ITIL® has now been refocused from the alignment of IT with business strategy to the management of the lifecycle of the services IT provides. There is now a key emphasis on the importance of creating business value, rather than just the execution of processes. This as achieved through:

• Service Strategy - focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers.
• Service Design - focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it.
• Service Transition - focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service.
• Service Operation - focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers.
• Continual Service Improvement - focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business.

Benefits:
Instructor Led Training – Delivered by experienced and always available ISEB accredited trainers.
Includes – Exam and materials (books, manuals and transcenders) selected for best results and skills acquisition.
Duration – 3 Days: 9.30am – 5.00pm