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ITIL Foundation for Service Management 2011

reed.co.uk - IT

Summary

Price
£345 inc VAT
Or £57.50/mo. for 6 months...
Study method
Online
Duration
17 hours · Self-paced
Qualification
ITIL Foundation for Service Management 2011
Awarded by ITIL

Overview

Who is it for?

Whether you’re aspiring to work in IT Service Management or need to adapt your skillset to the methodologies of your employer, this ITIL® Foundation for Service Management training could be the ideal next step for your career. Upon successful completion of this course, will gain a general overview, and basic knowledge and understanding of ITIL®.

What jobs will I qualify for?

  • IT Services Manager

In these roles, you could earn up to £47,500 per annum (source: reed.co.uk Salary Checker, 2013, UK Only).

Description

When can I start?

You can enrol at any time - start today.

Are there any requirements?

While there are no formal requirements for this course, it is recommended that you have a basic knowledge of the ITIL® terminology, structure and basic concepts in order to get the most benefit from this course.

What skills will I gain?

The Foundation Level is the entry level qualification which offers students a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL®.

Module breakdown

This course, in preparing you for the ITIL® Foundation certification exam, will cover the following subject areas:

  • ITIL® and the Service Lifecycle
  • Service Strategy Fundamentals
  • Service Strategy Processes
  • Service Design Fundamentals
  • Service Design Processes
  • Service Transition Processes and Policies
  • Introduction to Service Operation
  • Service Operation Processes
  • Continual Service Improvement

What support is available?

  • Your training takes place through easy-to-navigate video, audio and interactive tutorials
  • At the end of each section you will have the opportunity to sit multiple-choice practice tests to check how you are getting on
  • LiveChat Mentors, and our Student Support team, will be available to help you along the way

How will I be assessed?

This course will prepare you for the ITIL® Foundation certification exam. This will require booking and purchasing separately.

Please note: 
Please allow 24 hours to receive your online training details. If your order is made over the weekend, your online training details will be provided on the following Monday morning.

ITIL® is a registered trademark of the Cabinet Office.

All ITIL® courses are offered by SkillSoft.


Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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