Interpersonal Communication

This course caters to those who would like to develop and refresh their interpersonal communication skills. This course focuses on communication with confidence, targeting messages, listening skills, assertive communication and being approachable.

Why do this course?

• Looks great on your CV
• Shows recruiters you have the skills they are looking for
• Gives you a great grounding in team management

Interpersonal Communication: Communication with Confidence

The course shows you how the essential elements of trust, credibility, and specific confident communication behaviours bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications.

Interpersonal Communication: Targeting your Message

This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analysing the needs and wants of your intended audience – even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered.

Interpersonal Communication: Listening Essentials

This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviours and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker's communication.

Interpersonal Communication: Communicating Assertively

This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behaviour and how to distinguish it from passive, aggressive, or passive-aggressive behaviour. You'll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others' needs and feelings, and using assertive body language and tone. Finally, you'll learn about how to increase the power of your assertive communication when your first attempts don't get the results you intended.

Interpersonal Communication: Being Approachable

This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about putting people at ease when you're communicating and building rapport using skills such as listening, harmonizing, and sharing to ensure that people see how approachable you are.

What’s included?

• Hands-on interactive exercises - learn by doing

In partnership with Skillsoft

reed.co.uk has partnered with SkillSoft, the world’s leading provider of eLearning, to offer you all the quality training you need. You will be learning on SkillSoft software. SkillSoft is the world leader in e-learning for businesses, and is used by multinational companies such as FedEx, Hilton, VirginMedia and Hewlett Packard. By training with SkillSoft you will be working with an industry recognised organisation and investing in training that employers already know and trust.

Please note:

Please allow 24 hours to receive your online training details. If your order is made over the weekend, your online training details will be provided on the following Monday morning.

This SkillSoft course is not aligned to any certification or exam - it is a course to teach knowledge and skills.

This course is designed specifically for for use on desktop browsers. Performance on mobile devices may vary and compatibility with non-desktop devices is not guaranteed.