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Hotel Reservations Taking a Booking by Phone

Reception Academy

Summary

Price
£10 inc VAT
Study method
Online
Duration
Self-paced
Qualification
Certificate of Completion
Awarded by Reception Academy

Overview

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Course media

Description

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email Reception Academy in order to receive a copy of your certificate (if applicable).

Who is this course for?

This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry.

We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

Requirements

There are no specific requirements.

Career path

This online course will help you enhance your skills and continue your professional development and career progression from the comfort of your home.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Hospitality, Hospitality & catering
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