Executive Office Skills Level 2

Overview

Executive office skills course: This home learning course is designed for anyone looking to gain or improve their office and administration skills.

Description

You will learn to:

• Introduce customer care
• Handle complaints and difficult customers
• Demonstrate customer care
• Raise awareness of good practice in personnel administration
• Explore the techniques of recruitment and interviewing
• Demonstrate the need for staff record keeping
• Explain data protection legislation
• Project management techniques
• Team selection techniques
• Develop an understanding of body language
• Develop listening skills
• Demonstrate letter writing skills
• Practice good telephone communication skills
• Explain the training cycle
• Demonstrate training methods and techniques

Course content: Students will cover a variety of topics within the syllabus including:

Unit 1: Customer Services
Unit 2: Personnel Admin
Unit 3: Project Management
Unit 4: Communications
Unit 5: Training Admin

Qualifications: Students will receive the level 2 Award in Executive Office Skills

Course payment: Various methods of payment options are available for your studies. We also offer a pay as you study scheme to assist students.