Effective Customer Care Level 2
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Summary
Overview
The Distance Learning Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role.
The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach available to customer service. It will highlight the key areas that can improve the services you offer and show how these can be of benefit to your business.
Description
Modules:
- Module 1: Recognising Customers
- Module 2: The Importance of Exceptional Customer Care
- Module 3: Customer Care and Service Principles
- Module 4: Providing Information, Advice, Products and Services to Customers
- Module 5: Responding to Special Requests
- Module 6: Customer Service and Legislation
- Module 7: Dealing with Customer Complaints
- Module 8: Helping Customers with Particular Needs
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.