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Effective Communication (Level 2)

Learning at home

Summary

Price
£466.67 inc VAT
Study method
Distance learning
Duration
60 hours · Self-paced
Qualification
Level 2 Effective Communication Award
Awarded by NCFE
Additional info
  • Tutor is available to students

Overview

This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively.

Objectives

Describe the essential elements of business communications
Adopt good practice with a variety of communication methods
Choose appropriate communication methods
Identify ways of improving personal communications skills

Description

Module 1: The Essentials of Communication
The Importance of Good Communication
Modes of Communication
The Key Elements of Communication
The Whole Message
What Does the Recipient Expect?

Module 2: Sending Informal Messages
Memoranda ('Memos')
Electronic Mail (Email)
Text Messages
Facsimiles or 'Faxes'

Module 3: Sending Formal Messages
Letters – The First Impression
Letters – Greetings and Sign-Off
The Details
Letters – Writing Clearly
Letters – Writing Accurately
Formal Emails
Reports and Proposals
Reviewing Formal Letters and Reports
Reports

Module 4: Two-Way Communication
The Telephone
Using the Answer Phone
Using the Mobile Phone
Face-to-Face Meetings

Module 5: Presentations
Presentation Skills
First Impressions,
Explaining Your Points Clearly
Humour
Inviting Discussion
Ending the Presentation

Module 6: Advertising
Press Releases
Newspaper Advertisements
Web Sites

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Business
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