Customer Service courses

Certifications

  • QCF
  • NVQ
    • NVQ Level 2
  • CIM
102

Customer Service courses

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Social Media Marketing B2B
£550
Classroom
London, South East England
1 Day, Full-time
Provided by The Chartered Institute of Marketing (CIM)
customers in this social sphere to generate new leads, build relationships and enhance customer service.  Benefits to you and your company:Get up to speed with the latest in social media and select tools relevant to your organisation rather than following the crowd. You will learn to evaluate...
Sage 50 Accounts 2011
Enquire now for pricing information
Classroom
Edinburgh, Midlothian and 4 other locations
24 Hours, Full-Time/Part-Time
Provided by Pitman Training Scotland
routine reports• Lesson Three – Including: changing the program date, checking data, the products window, making stock adjustments in, entering supplier invoices for products and services, posting error corrections, amending existing customer and supplier records• Lesson Four – Including: creating...
Fundamentals of Selling
£969
Classroom
London, South East England
2 Days, Full-time
Provided by Hemsley Fraser
required to kick-start a successful career in sales. Interactive practice sessions will enable the development of skills in a safe environment. Elements of sales psychology will help you to understand why your customers react and how to deal with them, enabling you to build more rewarding...
Social Media for Sales
£397
Classroom
South East London, London and 2 other locations
1 Day, Part-time
Provided by Love Social Media
and how to get introduced via people you knowHow to use Linkedin Search to quickly search for people, companies and groups.How to use LinkedIn’s “Advance Search” feature to filter for keywords; location; plus 1st and 2nd degree connections and groups only.Linkedin premium services for CRM and customer...
Marketing Level 3
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£309.99 £278.99
Distance learning
110-130 Hours, Part-time
Provided by Stonebridge Associated Colleges
Marketing is concerned with identifying and satisfying customers' and consumers' needs. Its aim is to ensure that the business is able to anticipate changes in these needs, and to gain and retain customers efficiently and profitably.Although marketing is concerned with satisfying these needs, its...
Cleaning
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£269.99 £242.99
Distance learning
80 Hours, Part-time
Provided by Stonebridge Associated Colleges
This course is applicable for anyone who is either working in or is seeking employment as a: Street Cleaner, Window Cleaner, Industrial Cleaner or Domestic Cleaner etc. On completion of this course you will be able to show employers that you are able to communicate with staff and customers...
Certificate in Professional Sales Practice
£2,250
Online
9 Months, Full-Time/Part-Time
Provided by The Chartered Institute of Marketing (CIM)
and services to markets and market conditions; preparing a sales presentation; identifying customer needs; presenting benefits to meet customer needs and overcoming objections; and gaining commitment to sales actions and agreeing terms and conditions.The skills: performing a personal skills audit...
CeMAP Mortgage Advisor (Level 1, Level 2 & Level 3)
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£873.75 £699
Distance learning
80 Days, Part-time
Provided by UK Learning College
standard qualification held by mortgage advisors in the UK. It is the benchmark qualifications in the financial services industry. Once you have completed this course you will be a fully qualified mortgage advisor and will be able to provide mortgage advice either as self-employed or on behalf...
Food and Beverages Management (Level 3)
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£498.75 £399
Distance learning
120 Hours, Part-time
Provided by UK Learning College
industry, whether it is as staff or as a customer. This course has been designed to give an insight into the industry and the skills required for obtaining employment in Cafes, Hotels, Bars or Restaurants. This course will provide the student with the knowledge for effective management...
Credit Control & Debt Mangement Course (Level 3 Award)
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£312.50 £250
Distance learning
60 Hours, Part-time
Provided by eDistance Learning
Control Credit Cutting down on credit Bad debts Sales discounts Is my customer credit worthy? Credit application form Trade references Bankers references Credit checks Credit insurance Credit control routines Terms and conditions of sale Interest Invoices Aged debt analysis and debt turn Debt...
CIM Professional Diploma in Marketing
Enquire now for pricing information
Classroom
London, South East England and 2 other locations
3 Months, Part-time
Provided by BPP
-time teaching or online distance learningAdditional tutor support via email or telephone outside of your classroom hoursFree careers service offers specialist, one-to-one advice The Chartered Institute of Marketing Professional Diploma develops your operational skills, focussing on managing...
Dog Grooming Advanced Course
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£369.99 £333
Distance learning
Provided by Stonebridge Associated Colleges
The Advanced Dog Grooming course will teach you grooming techniques for dogs, cats and small pets. You will find that learning about grooming pet can be a very enjoyable and rewarding.Learn about things that will help you build a strong bond with your customers, so they will provide repeat business...
Plumbing Course (Level 2 Diploma)
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£412.50 £330
Distance learning
180 Hours, Part-time
Provided by eDistance Learning
SystemsCollection and Storage; Water Treatment; Water Distribution; Service and Mains Connection; Service Pipework; Water Meters; Direct and Indirect Systems; Cold Water Storage Cisterns; Water Softeners; Frost Protection; System Components; Maintenance and De-Commissioning; Regulations.Unit 8 Domestic Hot Water...
Caterer (Level 2)
Save 25%
£660 £496
Distance learning
Provided by Learning at home
: Ingredients. Retailer margin. Packaging. Delivery. Overheads (marketing, heating, lighting, cooking, staffing.) Product revenue: invoice retailers or direct customers in advance. Setting up accounts. Credit management. Service costs Direct costs: Ingredients, hire of staff, equipment...
Android Programming
£950
Classroom
London, South East England
5 Days, Part-time
Provided by Training Dragon
GUI, Lists and Adapters How to create UI for applicationsUsing themesViewsButtonsText viewListDialog viewsMenu in Android ApplicationsGUI AdaptersDevelop your custom viewsLayouts and Layout managersStatusActivity LayoutStatusActivity Java ClassLoggingThreadingColourUsing the standard...
Executive Office Skills Course (Level 2 Award)
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£343.75 £275
Distance learning
100 Hours, Part-time
Provided by eDistance Learning
to manage office operations effectively and supervise the work of others in an office environment. Course ObjectivesAt the end of the course you will be able to:Introduce the benefits of good customer care Explore ways of handling complaints and difficult customers Demonstrate customer care in face...
Manager of Quality/Organisational Excellence (CMQ/OE) Certification
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Online
22 Hours, Part-time
Provided by reed.co.uk - IT
Who is it for?  The Certified Manager of Quality/Organisational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial...
Hospitality (Level 3)
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£411.25 £329
Distance learning
110 Hours, Part-time
Provided by UK Learning College
Module 1: Company Information    Module 2: Products & Services Offered in the Hospitality Industry Module 3: Customer Types & Requirements Module 4: Local Knowledge Module 5: Working in an Organisation Module 6: Health & Hygiene Aspects Module 7: Safety &...
Teaching Assistant: CACHE Level 3 Award in Supporting Teaching & Learning in Schools QCF
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£599.99 £540
Distance learning
80-100 Hours, Part-time
Provided by Stonebridge Associated Colleges
specialist awarding organisation for the children and adult care sectors. CACHE continue to develop the most up to date and relevant qualifications for the new QCF and work closely with Sector Skills Councils to ensure the highest level of quality and a cutting-edge service to their customers, our...
IGCSE Travel & Tourism Course
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£368.75 £295
Distance learning
1 Year, Part-time
Provided by eDistance Learning
and services, the infrastructure on which they depend and the transport system needed to operate themPractical ability in a range of skills and procedures related to working in the travel and tourism industry, including knowledge of the essential personal and professional skills required...
Accident Investigation Training (Cert IFCI)
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Classroom
Newark, Nottinghamshire
12-14 Weeks on average. Has been completed in 5 weeks., Part-time
Provided by AIFC Amalgam8 Ltd
, or insurers who want to monitor insured employers compliance can bring fees up to £250 in some instances.Employers who have work vehiclesWorking as a consultant/investigator for Manorr there is an opportunity to earn residual income from customers of Manorr, further you can earn additional sums as a...
Advanced Dog Grooming (Level 4)
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£456.25 £365
Distance learning
130 Hours, Part-time
Provided by UK Learning College
for more challenging breeds e.g. poodles. It will provide you with the essential knowledge that you need to care for pets in a responsible safe conscious way. Learn about things that will help you build a strong bond with your customers, so they will provide repeat business throughout the life...
A+ Certification
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Classroom
London, South East England
5 Days, Part-time
Provided by Training Dragon
and Environmental IssuesHealth and SafetyStatic Electricity and ESDMaterials HandlingStorage of Components for Future UseDisposal of Consumables and Computer EquipmentProfessionalism and CommunicationCustomer Service SkillsBasic Troubleshooting ApproachGiving FeedbackCommunication with a...
Advertising Course (Level 3 Diploma)
£581.25
Distance learning
480 Hours, Part-time
Provided by eDistance Learning
managers oversee in-house account, creative, and media services departments. The account executive manages the account services department, assesses the need for advertising, and, in advertising agencies, maintains the accounts of clients. The creative services department develops the subject matter...
Human Resources Course (Level 3 Diploma)
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£498.75 £399
Distance learning
360 Hours, Part-time
Provided by eDistance Learning
relationships. A successful business is one that effectively and efficiently manages its resources, to provide a service or product that exceeds the expectations of its customers. Its resources are materials, equipment, facilities and human, and by far the most important of these are its human resources...
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