Customer Service Skills Diploma
Free E - Certificate Included | CPD & IAP Accredited | Access for Lifetime | No Hidden Fee
Study365
Summary
- Exam(s) / assessment(s) is included in price
Overview
Diploma in Customer Service Skills
The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Our online programme is well designed that you feel same as you are in the classroom. This Diploma in Customer Service course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have lifetime access for 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.
* Free E-certificate (No additional cost for E-certificates)
CPD
Course media
Description
This Diploma of Customer Service course is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:
★COURSE CURRICULUM : Diploma of Customer Service★
⇒ MODULE 01 : Customer Service Principles
⇒ MODULE 02 : Customer Service Essentials
⇒ MODULE 03 : Setting Customer Service Goals & Objectives
⇒ MODULE 04 : Communication Skills for Customer Service
⇒ MODULE 05 : Customer Service Techniques
⇒ MODULE 06 : to Manage Customer Service Team
⇒ MODULE 07 : Improving Your Customer Service Leadership
⇒ MODULE 08 : Leading Customer Service Team
⇒ MODULE 09 : Teamworking and Team Building
⇒ MODULE 10 : Handling Customer Complains
⇒ MODULE 11 : How to Work with Unhappy Customers
⇒ MODULE 12 : How to Gain Back Lost Customers
⇒ MODULE 13 : Telephone Techniques
⇒ MODULE 14 : Telephone Etiquette
⇒ MODULE 15 : Telephone Customer Service
⇒ MODULE 16 : Power of Telephone Courtesy
⇒ MODULE 17 : Internal Customer Service
⇒ MODULE 18 : Customer Service at Call Centers
⇒ MODULE 19 : Social Intelligence
⇒ MODULE 20 : Negotiation Skills
⇒ MODULE 21 : Time Management
⇒ MODULE 22 : Work Life Balance
⇒ MODULE 23 : Stress Management at Workplace
⇒ MODULE 24 : Safety in the Work Place
Method of Assessment:
At the end of the course Diploma in Customer Service learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification:
Successful candidates will be awarded “Diploma in Customer Service”.
Who is this course for?
- This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
- This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
- The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.
Requirements
This customer service course requires no formal prerequisites and this certification is open to everyone
Career path
There are different paths in which your career could develop. You can be a;
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Questions and answers
kindly let your certificate be printed clearly with font color not to be black and white otherwise your courses are fantastic only need an improvement
Answer:Dear Langat, Thank you for your query. Thank you for your suggestion. Regards, Student Support Team
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.