Skip to content

Customer Service Skills Diploma

Free E - Certificate Included | CPD & IAP Accredited | Access for Lifetime | No Hidden Fee


Study365

Summary

Price
£14 inc VAT
Study method
Online
Duration
75 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
75 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Diploma in Customer Service Skills

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Our online programme is well designed that you feel same as you are in the classroom. This Diploma in Customer Service course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have lifetime access for 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

CPD

75 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

This Diploma of Customer Service course is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:

★COURSE CURRICULUM : Diploma of Customer Service★

MODULE 01 : Customer Service Principles

MODULE 02 : Customer Service Essentials

MODULE 03 : Setting Customer Service Goals & Objectives

MODULE 04 : Communication Skills for Customer Service

MODULE 05 : Customer Service Techniques

MODULE 06 : to Manage Customer Service Team

MODULE 07 : Improving Your Customer Service Leadership

MODULE 08 : Leading Customer Service Team

MODULE 09 : Teamworking and Team Building

MODULE 10 : Handling Customer Complains

MODULE 11 : How to Work with Unhappy Customers

MODULE 12 : How to Gain Back Lost Customers

MODULE 13 : Telephone Techniques

MODULE 14 : Telephone Etiquette

MODULE 15 : Telephone Customer Service

MODULE 16 : Power of Telephone Courtesy

MODULE 17 : Internal Customer Service

MODULE 18 : Customer Service at Call Centers

MODULE 19 : Social Intelligence

MODULE 20 : Negotiation Skills

MODULE 21 : Time Management

MODULE 22 : Work Life Balance

MODULE 23 : Stress Management at Workplace

MODULE 24 : Safety in the Work Place

Method of Assessment:

At the end of the course Diploma in Customer Service learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded Diploma in Customer Service”.

Who is this course for?

  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Requirements

  • This customer service course requires no formal prerequisites and this certification is open to everyone

Career path

There are different paths in which your career could develop. You can be a;

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Questions and answers


No questions or answers found containing ''.


Langat asked:

kindly let your certificate be printed clearly with font color not to be black and white otherwise your courses are fantastic only need an improvement

Answer:

Dear Langat, Thank you for your query. Thank you for your suggestion. Regards, Student Support Team

This was helpful. Thank you for your feedback.

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.