Customer Service on The Telephone (Byte Size Skills Course) Course
Stonebridge College.
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
At the end of this course delegates will be able to:-
improve customer self esteem
describe and use techniques for good telephone communication
employ good practice in complaint handling and problem solving
handle criticism constructively and control anger
promote improved customer relations
Description
Introduction
Telephones - problems and opportunities
Communicating on the telephone
Telephone skills
Reception Skills
Do's and Don'ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
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Legal information
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