Customer Service Certificate Level 4

Do you want to be excellent at your work and be the top notch in the office ?

Our Customer Service Certificate Level 4 is the best match for you, with our Globally recognized qualification in Customer Services, you will learn all the tools and theories to make sure you better handle yourself in the job and every one else in the office,

Providing excellent customer service is essential to the long-term viability of every business. Customer Service Certificate Level 4 course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

The Customer Service Certificate Level 4 course also details the role of customer service in the different industries, the retail industry, the public sector and many other industries. At the end of the course, learners will be awarded the Customer Service Certificate Level 4 -

Accredited

The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.

Certification

On the completion of the course, the students will be awarded the Customer Service Certificate Level 4

Accreditation

The course is accredited by The CPD Qualifications Group.

Course Assessment

This course does not involve any written exams. students need to answer 4-6 assignment questions to complete the course, the answers will be in the form of written work. students can write the answers in their own time. Each answer need to be 200 words ( 1 Page ). once the answers are submitted, the tutor will check and assess the work.

Course Duration

The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.

This course will be of great interest to any one who would like to excel in their roles within any organization, who want to become more proficient at providing friendly and effective customer service.

LEARNING OUTCOMES

After completing this course the learner will be able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilizing efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry and the public sector.

The course is an excellent match if you want to be the best in what you do, to make sure you impress your colleagues and be talked about in the office.

Learners need to have good English Language command and be 16+ of age.

1. Customer Service Officer

2. Administrator

3. Receptionist

4. Office Assistant

and many more.

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