Customer Service Level 2
- Price Free
- Course type Online course
- Duration 12 Weeks, Part-time
- Qualification Level 2 Certificate in Customer Service Knowledge
- Awarded by NCFE/Lifetime Awarding
Overview
Customer Service (Level 2)
Gain a Level 2 Certificate in Customer Service for FREE on a funded course!
Developing good customer service skills will help you make the right first impression every time, whether you are communicating face-to-face, on the telephone or via email. As well as outlining ways to meet and exceed customer expectations, the course also demonstrates effective methods of dealing with complaints.
This Level 2 Certificate in Customer Service provides an overview of the customer service industry, including policies, procedures, and key legislation. By the end of the course you should have a good understanding of the fundamentals of good communication, how to identify good customer service, and how to work in a team.
Description
You can study online from anywhere they have access to the internet. Assessment is portfolio based, so there are no exams to attend. Throughout the course you will be supported by an expert online Customer Service course tutor. Upon completion of the course you will achieve a Level 2 Certificate in Customer Serviceto add to your CV, this qualification is accredited by national awarding bodies NCFE and Lifetime Awarding.
Here’s a taste of what the course covers
Unit one: understanding the organisation
Unit two: prepare to deliver excellent customer service
Unit three: communication in the customer service role
Don’t just take our word for it…
“I want customers to be more responsive and confident in the service I can offer them. The skills I’ve learnt from the course have already improved my confidence and understanding of customer needs.”
Ben from Peterborough, successful Customer Service learner
Eligibility criteria
Courses are funded by the Skills Funding Agency. In order to qualify for funding learners must be aged 19 or over, have been an EU resident for a minimum of 3 years, and currently live in England.
Want to find out more? Click the enquire now button to visit the vision2learn website and register for a free place.
