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- Course type Distance learning course
- Duration 60 Hours, Part-time
- Qualification Level 3 Award
- Awarded by NCFE
Exam is included.
Tutor is available to students.
Whether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills.
The home study course teaches you everything from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.
If you'd like a career in customer service or would like to simply learn this highly useful practical skill, the home study customer service course is the ideal distance learning training course for you.
The objectives of the course are to:
Understand excellent service and why it is important
Define service excellence
Identify what customers want
Devise a plan for service excellence
Deliver a service excellence project
Monitor and assess the effectiveness of the plan
Maintain service excellence in your organisation
HOME STUDY SUPPORT
You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.
What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.
This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
When you have completed the programme, your tutor needs to verify that you have worked through all parts of any Workbooks, Activities and Exercises successfully.
Upon verification of the activities, exercises and assignments, a nationally recognised certificate will be awarded by NCFE as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
We recommended you spend approximately 60 hours of your time studying for the Customer Service Excellence course. The pace of study is completely up to you. To give an example, if you dedicate approx 1 hour a week to the course it would take you a year to complete but if you could spare 1.5 hours a week you could complete it in six months.
Get started today, and you can earn your Level 3 NCFE Award in Customer Service Excellence in as little as six months, or take up to a year, if you prefer – the choice is yours.
HOME STUDY COURSE ENTRY REQUIREMENTS
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Service Excellence and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
The NCFE Customer Service Excellence course is divided into seven comprehensive modules:
What is Customer Service Excellence?
Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems
Why is Service Excellence Important?
What Do Customers Want?
Identification of Needs
Finding Out What Customers Want
How to Plan for Service Excellence
Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Aims and Objectives
Making a Plan for Any Size of Quality Project
How to Deliver Service Excellence
Project Plan with Quality Milestones
Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Resources and Deliverables
How to Monitor Service Excellence
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence
How to Maintain Service Excellence
No prior knowledge or experience is required.