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Customer Service Excellence Course (Level 3 Award)


eDistance Learning

Summary

Price
£373.25 inc VAT
Finance options
Finance options available
Study method
Distance learning
Duration
60 hours · Self-paced
Qualification
Level 3 Award
Awarded by NCFE - Investing In Quality
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Whether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills.

The home study course teaches you everything from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.

If you'd like a career in customer service or would like to simply learn this highly useful practical skill, the home study customer service course is the ideal distance learning training course for you.

Objectives
The objectives of the course are to:
Understand excellent service and why it is important
Define service excellence
Identify what customers want
Devise a plan for service excellence
Deliver a service excellence project
Monitor and assess the effectiveness of the plan
Maintain service excellence in your organisation

HOME STUDY SUPPORT 

You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.

What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.

COURSE ASSESSMENT 

This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

When you have completed the programme, your tutor needs to verify that you have worked through all parts of any Workbooks, Activities and Exercises successfully.

Upon verification of the activities, exercises and assignments, a nationally recognised certificate will be awarded by NCFE as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

COURSE DURATION 

We recommended you spend approximately 60 hours of your time studying for the Customer Service Excellence course. The pace of study is completely up to you. To give an example, if you dedicate approx 1 hour a week to the course it would take you a year to complete but if you could spare 1.5 hours a week you could complete it in six months.

Get started today, and you can earn your Level 3 NCFE Award in Customer Service Excellence in as little as six months, or take up to a year, if you prefer – the choice is yours.

HOME STUDY COURSE ENTRY REQUIREMENTS

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Service Excellence and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Description

The NCFE Customer Service Excellence course is divided into seven comprehensive modules:

Module One 
What is Customer Service Excellence?
Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems

Module Two 
Why is Service Excellence Important?
Financial Necessity
Legal Necessity
Marketing Necessity
Survival Necessity
Stakeholder Necessity

Module Three 
What Do Customers Want?
Identification of Needs
Revealed Requirements
Expected Requirements
Emotional Requirements
Finding Out What Customers Want
Market Research

Module Four 
How to Plan for Service Excellence
Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Benchmarking
Aims and Objectives
Making a Plan for Any Size of Quality Project

Module Five
How to Deliver Service Excellence
Project Plan with Quality Milestones
Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Controlling Change
Resources and Deliverables
Supplier Control
Quality Techniques

Module Six 
How to Monitor Service Excellence
Quality Assurance
Corrective Action
Design Reviews
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence

Module Seven
How to Maintain Service Excellence
Quality Evaluation
Improving Skills
Improving Service

Requirements

No prior knowledge or experience is required.

Questions and answers

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.