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Customer Service E-learning - CPD Accredited

Dita Health and Social Care Consultancy Limited

Summary

Price
£22.20 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
2 hours
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
8 students purchased this course

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Overview

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

CPD

1 CPD hours / points
Accredited by The CPD Group

Description

Customer Service E-learning

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

Learning Outcomes

  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Duration

Depends on your ability and time

Accreditation

Accredited by CPD Standards Office, an independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD 'quality mark' is a recognised symbol of quality-assured training.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certificate

Once you have successful completed the course you will receive digital copy of your certificate which you must print yourself.

Who is this course for?

Administrative and Management staff

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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