Customer Service Diploma Level 3
Learn Now
Summary
Overview
This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.
Description
Modules:
- Module 1: Understanding customer service
- Module 2: Knowing the customer service rules
- Module 3: Making customer service personal
- Module 4: Improving the customer relationship
- Module 5: Monitoring and solving customer service problems
- Module 6: Processing customer service complaints
- Module 7: Working with others to improve customer service
- Module 8: Promoting continuous improvement in customer service
- Module 9: Developing customer service skills
Requirements
You do not need any prior learning knowledge or experience to take this course, although you would be expected to have a reasonable standard of literacy.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.