Skip to content

Customer Relations (Level 2)

Learning at home

Summary

Price
£386.67 inc VAT
Study method
Online
Duration
80 hours · Self-paced
Qualification
No formal qualification

Overview

Customer Relations (Level 2)

This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.

Description

At the end of the course you will be able to:

  • Understand the need for customer care skills
  • Identify strengths and weaknesses in your firms care approach
  • Plan a caring approach
  • Develop personal customer care skills - face to face
  • Develop personal customer care skills - on the phone
  • Understand how to deal effectively with anger, aggression and complaints
  • Define the role of receptionist
  • Describe good practice in receiving visitors and guests
  • List the administrative function assigned to reception
  • Understand the importance of security and personal safety


Requirements

Entry Requirements

Our Customer Relations (Level 2) Course is openly available to anyone wishing to learn more about Customer Relations and has a keen interest in the subject, plus an intention to progress a career.

  • Learners will need sufficient numeracy and literacy
  • Students should have access to a computer and the internet throughout your study period.
  • Learners should have basic PC skills in order to navigate our Support Portal
  • You should be fully committed to your studies.

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business
Related searches: Online courses