Customer Relations Course
Stonebridge College.
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
This course is designed for those who want to offer improved levels of service to their customers.
The programme specifically looks at developing positive working relationships with customers.
Description
Unit 1 - Customer care - why your firm needs customer care
Unit 2 - Customer care on the telephone
Unit 3 - Reception skills - the role of the receptionist
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.