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Customer focus

reed.co.uk - Business Skills

Summary

Price
£49 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Qualification
No formal qualification

Overview

Customer focus is a fundamental principle for many businesses, whether the majority of their workforce are in customer-facing roles or not. No matter what role or industry you are aspiring to work in, the knowledge of what customer focus means and its implications that you will gain in this course will help you towards your next role.

Why do this course?

  • Looks great on your CV
  • Shows recruiters you have the skills they are looking for
  • Gives you a great grounding in customer focus

Description

Identifying and managing customer expectations

  • This course explores what customers value from a service perspective and how to identify their needs and expectations.
  • It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.

Creating and sustaining a customer-focused organisation

  • This will help you to create stronger, more valuable, and lasting relationships and experiences for your customers.
  • This course provides direction on how to approach, implement, and sustain effective customer-focused service strategies in order to increase your organisation's competitive advantage.

Customer focused interaction

  • This course provides insight into the role of social media and mobile technologies in supporting customer-focused service cultures.
  • It looks at how these technologies can generate a direct and positive impact on an organization’s customer service levels and, ultimately, competitive position. 

What’s included?

  • Hands-on interactive exercises - learn by doing

In partnership with Skillsoft

reed.co.uk has partnered with SkillSoft, the world’s leading provider of eLearning, to offer you all the quality training you need. You will be learning on SkillSoft software. SkillSoft is the world leader in e-learning for businesses, and is used by multinational companies such as FedEx, Hilton, VirginMedia and Hewlett Packard. By training with SkillSoft you will be working with an industry recognised organisation and investing in training that employers already know and trust.

Please note:

Please allow 24 hours to receive your online training details. If your order is made over the weekend, your online training details will be provided on the following Monday morning.

This SkillSoft course is not aligned to any certification or exam - it is a course to teach knowledge and skills.

This course is designed specifically for for use on desktop browsers. Performance on mobile devices may vary and compatibility with non-desktop devices is not guaranteed. 

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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