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Customer Care (Byte Size Skills Course) Course

Stonebridge College.

Summary

Price
£79.99 inc VAT
Study method
Distance learning
Duration
20 hours · Self-paced
Qualification
Level 1 ABC Awards Certificate of Achievement
Awarded by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.

By the end of this course, you will:

    recognise why you need a customer care programme.
    have an action plan to install a customer care programme in your business.
    understand customer care skills and how to use them.
    develop a complaints handling procedure that strengthens the bond between your business and your customers.

Description

Why Your Business Needs Customer Care

Why You Must Care About Customer Care

Your Plan of Campaign

    for a 1 or 2 person business
    for a larger business

Customer Care Skills

Handling Complaints

Your Personal Action Plan

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business
Related searches: Online courses