Communication in Health and Social Care or Children’s and Young People’s Settings
Virtual College
Summary
Overview
Good communication skills are essential for health and social care professionals, because they help them to develop relationships and demonstrate that they care.
This course has been designed to provide learners with a basic understanding of what communication is, and how it is used to support people who need help. It provides with learners an increased understanding of why effective communication is important as well as the required knowledge to overcome barriers to communication.
On completion of this course learners will be able to:
- Understand why effective communication is important in the work setting
- Be able to meet the communication and language needs, wishes and preferences of individuals
- Be able to overcome barriers to communication
- Be able to apply principles and practices relating to confidentiality
The content of this course has been mapped to the underpinning knowledge within the following units on the Qualifications and Credit Framework (QCF):
Promote communication in health, social care or children’s and young people’s settings
This unit is a mandatory unit within the following qualifications:
Level 3 Diploma in Health and Social Care (Adults) for England
Level 3 Diploma for the Children and Young People's Workforce
Introduction to communication in health, social care or children’s and young people’s settings
This unit is a mandatory unit within the following qualifications:
Level 2 Diploma in Health and Social Care (Adults) for England
Level 2 Certificate for the Children and Young People's Workforce
CPD
Description
Lesson Plan
- Welcome and Learning Outcomes
- The Importance of Communication
- Meeting Individuals' Communication Needs
- Barriers to Communication, and Overcoming them
- Communication and Confidentiality
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 2 and a half hours. With approximately 80 interactive screens, it is estimated that this module will take approximately 2 and half hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.
Target Audience
This module is targeted primarily at those working within health, social care or children and young people's settings, including professional care and support workers and practitioners.
Entry Requirements
There are no specific entry requirements for this course.
How it Works
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consists of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course.
When
The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.